Today I started a new position with JetBlue. I'm a founding member of our new social media support team, which basically means I get to be a Twitter tracker Twitter tracker Twitter tracker! After a few weeks of training, it will be my job to seek to recover customers as one of the company's official tweeters.
As a result, I finally bit the bullet and signed up for my own Twitter account. You can follow me if you want, but I don't expect to be a super-active user of that platform, at least until I get a phone I can access the Internet on, which I plan to do later this year.
(I'm supposed to point out that anything I post to my blog, Twitter or Facebook is my own viewpoint and not necessarily that of JetBlue. So there you go.)
I'm really excited about this new assignment. Not only does the work itself seem interesting and relevant, I will have a much better work schedule, and I'm really glad to have a break from answering phones. At the end of each shift my ears would be sore from my headset, and my voice would have faded to the point that when I'd give my name customers would think I said Jack. Or Jim. Or, surprisingly, Chad. So I'm happy to move on from that. Although if I become too popular online, maybe I'll have to set up a Twitter account for each of those personas.
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3 comments:
I am jealous!!!!! We need to have a weekend rendez-vous to NYC in April - SO many good shows coming out. And boy I could share phone call stories with you. Boy oh boy. I've got some doozies. And people most commonly think I'm Laura or Lisa or Melissa.
Congrats, Jeff! That's so exciting! And now you'll be writing again!
So how big is the social media team?
There's about 15 of us on the team.
It's kind of funny, Laura, that we live so close to each other but may need to fly to New York to get together. But I'm down for a spring meetup in NYC, Melissa.
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